Need help? Contact Customer Service
Make sure you tell the Customer Service Agent you are calling concerning MonctonNet.Pushline
cards! This will help the Customer Service Agent direct you call and
From Canada and USA: 1-800-219-6993
From other countries: 1-617-987-0336
Business hours: Monday-Friday 9:30am-8pm EST Saturday 11am-6pm EST
Frequently Asked Questions
Phone Card Benefits
Prepaid phone cards sales are skyrocketing. Using prepaid phone cards
wisely can help you control your phone bills. Prepaid phone cards are
also very convenient. For consumers who do not want to switch their long
distance carriers, stand-alone prepaid phone cards are the answer. You
receive mobility (calling from any phone including cellular), independence from
local carrier and anonymity. Prepaid phone cards are also extremely popular
with college students, truck drivers, travelers and international visitors.
Often you can find the absolute LOWEST rate to a particular international
country by using prepaid phone cards rather than direct dial 1+ service or 1010
dial. We invite you to search our prepaid phone cards rates and purchase
your prepaid phone cards online.
Why Phone Cards Online?
Buying phone cards online is very convenient and it has a lot of advantages:
Wide range of the phone cards in one place
Easy to compare the rates and select the best card for you
Instantly get the PIN at any time and any place where you have an access to the
Internet (go through verification to eliminate any delays)
How do these phone cards work?
You simply pay for the calling time in advance and reduce the prepaid balance
as you make calls. To make a call you dial Toll Free Access Number, enter your
"PIN" number, and dial the phone number you wish to call.
PIN-Free Access! How does it work?
No PIN to remember! You make a call without entering PIN. When you sign up, you
register your phone number with us. It can be your cell phone, work phone or
home phone. Your phone number becomes your permanent Personal Identification.
When You dial from registered phone, after entering Access number the
telecom switches automatically recognizing your number, and You don't have to
enter a hard-to-remember PIN!
Can I call from different phone?
To place a call from any not registered phone number just dial access number,
enter your PIN (for "Jupiter" phone card card enter your 10 digits
registered phone number and your 4 digits password assigned by you during sign
Permanent PIN - Each time when You add money to a card you refill the same PIN
number. Only refillable phone cards have permanent PIN number. At least one
refill in 6 month required.
How do I refill Permanent PIN?
To refill your Permanent PIN choose your phone card, select amount you wish to
add and press the button "Buy or Refill".
Every time you purchase or refill a phone card with Permanent PIN you add funds
to your existing PIN.
Why should I register?
Registered customers are provided with convenient features and special
functions on the site.
We will also notify you when special sales occur.
How can I register?
If you are a first time buyer, after you'll select a phone card, you'll be
prompted to enter your information and your account will be created.
How many accounts can I create?
The best way to keep Purchase Report definite is to have just a single account
in our system.
You can create another account but not with the same e-mail address!
Advantages of having just single account:
It is easy to remember your Login information
Due to account purchase volume you will be receiving discounts periodically
You will be verified just once as a new user
Why must we verify an order?
Verifying your order is our way of ensuring consumer protection against credit
card fraud. Our highly-trained customer service representatives inspect and
verify all new orders to guarantee your online security.
Verified customers are provided with:
Higher daily and monthly volume purchases;
Card PIN(s) and Calling Instructions instantly to the screen;
How do I find a best phone card for me?
A card with a lowest rate is not always the best one! Read the description for
each card (Details).
-For a short term use the cards with the lowest rates are recommended (usually
they have weekly maintenance fee). For a long term use we suggest the cards
with NO or Low maintenance fee.
-Check a cell phone rates if you are going to call to a cell phone number. To
find a cell phone rates select a "Country-Cellular".
-Pay attention if a card has Local and Toll Free Access Numbers. Rates usually
are higher when you use Toll Free Access Number. See card's details to find
Local Access Number in specific area.
-If you are a first time buyer, try to make your first purchase during Customer
Service business hours. Call Customer Service for assistance if you have any
questions or problems.
What if I call few different countries?
You can use the same card for any domestic or international destinations. After
you select desired destination you'll see the cards ranked by the best rate.
For several destinations check the rates for each destination and buy an
A card with the best rate to one country can still have low rates to other
For how long is my card valid?
The expiration dates on our phone cards vary from 3 months since activation
(first call) to unlimited (Permanent PIN). Please view card's details for the
information regarding specific card.
How can I buy a phone card?
The best way to start shopping is to use our "From" -- "To" feature if you know
what country you want to call. Upon selection you will see the list of the
phone cards that you can use to call this direction.
Please see section "Selecting a Card" for references how to choose a best card
When you selected a phone card(s) you wish to buy "click" button "Buy" and
follow the instructions.
How can I pay?
There is absolutely safe and certified way to pay online: by Credit/Debit Card.
Credit card payment system:
-This way is convenient, reliable, and absolutely safe. Payment transaction is
proceeded by leading e-commerce Payment Transaction Company: VeriSign - Credit
Cards Processing Center. Our site does not have access to your credit card
number and your private information. Your credit card's data is transferred to
VeriSign directly using security protocol for Internet payments - SSL, so the
information remains confidential. Site receives confirmation from VeriSign that
your payment transaction is completed.
My credit/debit card payment failed
Do following steps:
Check if your credit card is Visa, Master Card or Discover card.
Check your Card number, Expiration Date and Card Security Code (CSC).
Check your Credit Card billing address and Zip code.
If you still have a problem, call Customer Service for assistance.
What is the CSC code?
The Card Security Code (CSC) is a 3- or 4-digit number printed on the back side
of the credit card (typically in the signature field after your account number
or last four digits of your account number).
Is it secure to purchase online?
Yes. Your credit/debit card data is transferred using certified security
protocol (SSL). All registration information remains confidential. For security
reason we don't store your credit card information. If you are concerned about
security use credit card with low limit or try PayPal system.
How do I get my PIN?
All verified users receive PIN(s) and all instructions instantly on the screen
and a copy to email box.
First time buyers may receive request letter for Verification and may be asked
to contact Customer Service. Please call Customer Service to speed up the
Local Access Number(s)
If a card you purchased has the Local Access Number(s), see card's details to
find a Local Access Number in specific area.
How do I place a call
To place a call you dial the Free Access Number, enter your "PIN" number, then
you'll be prompted to enter the phone number you want to call. For more details
see instructions for your phone card(s).
Read instructions that you got with a PIN(s) for a phone card(s) you purchased
to find an Access Number(s). If a card you purchased has the Local Access
Number(s), see card's details to find a Local Access Number in specific area.
Calling to a cell phone
Check the cell phone rates if you are going to call to cell phone destination.
For most countries a cell phone rate is higher than a land line rate. To find
cell phone rates select a "Country-Cellular". If you cannot find cell phone
rate call Customer Service for assistance.
Calling from a payphone
If you place a call from a payphone surcharges will apply. See card's details
for exact amount for specific card.
Connectivity & Connection quality
Please call Card's Customer Service you purchased. Please have your PIN ready.
You can find Card's Customer Service numbers in the PIN letter.
This is the fee to maintain services for some cards. You can request Call
History records from Card's Customer Service: Calling Dates, From-To,
Durations, Charges. The maintenance fee will be taken from your card every one
or two weeks/months (depends from the card) since you made a first call and as
long as there are still minutes available on your card or until the end of
validation period, which ever comes first.
Rounding is the way your last call minute will be rounded up.
-Your call time is 16 minutes and 50 seconds:
if rounding is 1 min, your call time will be rounded up to 17 minutes
if rounding is 3 min, your call time will be rounded up to 18 minutes
Taxes may apply for some cards. See card's details for information about
If you place a call from a payphone surcharges will apply. See card's details
for exact amount for specific card.
How many minutes on my card?
Our phone cards are dollars/cents based. The minutes' amount depends on
destination you call, because different countries have different rates.
Moncton.Net & MonctonNet.Pushline Disclaimer
shall not be held responsible for any loss incurred by customers as the use of
products that it carries. The quality of the prepaid cards that
Monctonnet.pushline.com carries are sole responsibility of their manufacturer.
Monctonnet.pushline.com shall not entertain any complaints regarding the
quality or misinformation of products that it carries. However,
Monctonnet.pushline.com shall assist customers in getting Customer Service
number for appropriate manufacturer.
The images of the products
belongs to their manufacturers and Monctonnet.pushline.com only uses them as
sample images. The calling rates are based on the posters that
Monctonnet.pushline.com received from our manufacturers. These rates are
subject to change without notice. Monctonnet.pushline.com always tries to keep
the latest rates as much as possible. However, if there is any case of
discrepancy in rates, Monctonnet.pushline.com shall not be held responsible.
The information and services included in or available through the Service may
include inaccuracies or typographical errors. Changes are periodically added to
the information herein. You specifically agree that Monctonnet.pushline.com
shall not be responsible for unauthorized access of your user account
PIN numbers for the purchased calling cards will be shown as soon as the credit
card transaction is successful. A copy of the receipt is emailed to the address
provided within a few seconds. In case of any unforeseen technical errors
during transaction, please
. It is the responsibility of the customer to provide us with
correct email address. Monctonnet.pushline.com shall not be held responsible
for any mistaken delivery produced by customer's false information.
Monctonnet.pushline.com also shall not be held responsible for unauthorized use
of PIN number; stolen or otherwise.
All questions and problems should be resolved through the Customer Service.
Rates and fees are subject to change in accordance with legal requirements
without notice. Federal, state, and local taxes may apply. Services provided
are subject to terms and conditions of federal and state tariffs. Application
of surcharges and fees has the effect of reducing total minutes on the card.
The card has no cash value and is non-refundable. Be sure to safeguard your
card at all times.
All sales and legal issues are governed by