Need help? Contact Customer Service

Make sure you tell the Customer Service Agent you are calling concerning MonctonNet.Pushline cards! This will help the Customer Service Agent direct you call and assist you!

Support Numbers

From Canada and USA: 1-800-219-6993

From other countries: 1-617-987-0336

Business hours: Monday-Friday 9:30am-8pm EST Saturday 11am-6pm EST

Frequently Asked Questions

• Phone Card Benefits/Why Phone Cards Online?
• PIN-Free Access and Permanent PIN
• Registration/Verification
• Selecting a Card
• Payment Online
• Receiving PIN(s) and Instructions
• Placing a Call/Connection Quality
• Charges & Minutes on Card

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Phone Card Benefits/Why Phone Cards Online?

• Phone Card Benefits
• Prepaid phone cards sales are skyrocketing. Using prepaid phone cards wisely can help you control your phone bills. Prepaid phone cards are also very convenient. For consumers who do not want to switch their long distance carriers, stand-alone prepaid phone cards are the answer. You receive mobility (calling from any phone including cellular), independence from local carrier and anonymity. Prepaid phone cards are also extremely popular with college students, truck drivers, travelers and international visitors. Often you can find the absolute LOWEST rate to a particular international country by using prepaid phone cards rather than direct dial 1+ service or 1010 dial. We invite you to search our prepaid phone cards rates and purchase your prepaid phone cards online.

• Why Phone Cards Online?
• Buying phone cards online is very convenient and it has a lot of advantages:
  • Wide range of the phone cards in one place
  • Easy to compare the rates and select the best card for you
  • Instantly get the PIN at any time and any place where you have an access to the Internet (go through verification to eliminate any delays)

• How do these phone cards work?
• You simply pay for the calling time in advance and reduce the prepaid balance as you make calls. To make a call you dial Toll Free Access Number, enter your "PIN" number, and dial the phone number you wish to call.

PIN-Free Access and Permanent PIN

• PIN-Free Access! How does it work?
• No PIN to remember! You make a call without entering PIN. When you sign up, you register your phone number with us. It can be your cell phone, work phone or home phone. Your phone number becomes your permanent Personal Identification. When You dial from registered phone, after entering Access number the telecom switches automatically recognizing your number, and You don't have to enter a hard-to-remember PIN!

• Can I call from different phone?
• To place a call from any not registered phone number just dial access number, enter your PIN (for "Jupiter" phone card card enter your 10 digits registered phone number and your 4 digits password assigned by you during sign up).

• Permanent PIN
• Permanent PIN - Each time when You add money to a card you refill the same PIN number. Only refillable phone cards have permanent PIN number. At least one refill in 6 month required.

• How do I refill Permanent PIN?
• To refill your Permanent PIN choose your phone card, select amount you wish to add and press the button "Buy or Refill".
  Every time you purchase or refill a phone card with Permanent PIN you add funds to your existing PIN.

Registration/Verification

• Why should I register?
• Registered customers are provided with convenient features and special functions on the site.
  We will also notify you when special sales occur.

• How can I register?
• If you are a first time buyer, after you'll select a phone card, you'll be prompted to enter your information and your account will be created.

• How many accounts can I create?
• The best way to keep Purchase Report definite is to have just a single account in our system.
  You can create another account but not with the same e-mail address!
  
  Advantages of having just single account:
  • It is easy to remember your Login information
  • Due to account purchase volume you will be receiving discounts periodically
  • You will be verified just once as a new user

• Why must we verify an order?
• Verifying your order is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security.

• Verification Benefits
• Verified customers are provided with:
  • Higher daily and monthly volume purchases;
  • Card PIN(s) and Calling Instructions instantly to the screen;

Selecting a Card

• How do I find a best phone card for me?
• A card with a lowest rate is not always the best one! Read the description for each card (Details).
  -For a short term use the cards with the lowest rates are recommended (usually they have weekly maintenance fee). For a long term use we suggest the cards with NO or Low maintenance fee.
  -Check a cell phone rates if you are going to call to a cell phone number. To find a cell phone rates select a "Country-Cellular".
  -Pay attention if a card has Local and Toll Free Access Numbers. Rates usually are higher when you use Toll Free Access Number. See card's details to find Local Access Number in specific area.
  -If you are a first time buyer, try to make your first purchase during Customer Service business hours. Call Customer Service for assistance if you have any questions or problems.

• What if I call few different countries?
• You can use the same card for any domestic or international destinations. After you select desired destination you'll see the cards ranked by the best rate. For several destinations check the rates for each destination and buy an appropriate card.
  A card with the best rate to one country can still have low rates to other countries.

• Can I purchase a card to call to USA from overseas?
• TravelGlobe is the best card for calling from foreign countries to the United States as well as from one foreign country to another.

• For how long is my card valid?
• The expiration dates on our phone cards vary from 3 months since activation (first call) to unlimited (Permanent PIN). Please view card's details for the information regarding specific card.

Payment Online

• How can I buy a phone card?
• The best way to start shopping is to use our "From" -- "To" feature if you know what country you want to call. Upon selection you will see the list of the phone cards that you can use to call this direction.
  Please see section "Selecting a Card" for references how to choose a best card for you.
  When you selected a phone card(s) you wish to buy "click" button "Buy" and follow the instructions.

• How can I pay?
• There is absolutely safe and certified way to pay online: by Credit/Debit Card.
  Credit card payment system:
  -This way is convenient, reliable, and absolutely safe. Payment transaction is proceeded by leading e-commerce Payment Transaction Company: VeriSign - Credit Cards Processing Center. Our site does not have access to your credit card number and your private information. Your credit card's data is transferred to VeriSign directly using security protocol for Internet payments - SSL, so the information remains confidential. Site receives confirmation from VeriSign that your payment transaction is completed.
  

• Credit cards accepted
• Visa, Master Card and Discover card.

• My credit/debit card payment failed
• Do following steps:
  • Check if your credit card is Visa, Master Card or Discover card.
  • Check your Card number, Expiration Date and Card Security Code (CSC).
  • Check your Credit Card billing address and Zip code.
  • If you still have a problem, call Customer Service for assistance.

• What is the CSC code?
• The Card Security Code (CSC) is a 3- or 4-digit number printed on the back side of the credit card (typically in the signature field after your account number or last four digits of your account number).

• Is it secure to purchase online?
• Yes. Your credit/debit card data is transferred using certified security protocol (SSL). All registration information remains confidential. For security reason we don't store your credit card information. If you are concerned about security use credit card with low limit or try PayPal system.

• Are there any extra charges?
• There are no any extra or hidden charges for a phone card. See details for a phone card(s) you want to buy.

Receiving PIN(s) and Instructions

• How do I get my PIN?
• All verified users receive PIN(s) and all instructions instantly on the screen and a copy to email box.
  First time buyers may receive request letter for Verification and may be asked to contact Customer Service. Please call Customer Service to speed up the PIN-receiving process.

• Lost my PIN and Instructions
• Please contact Customer Service.

• Where can I find Instructions for a card?
• All verified users receive PIN(s) and all instructions instantly to the screen and a copy to email address.

• Where can I find an Access Number(s)?
• Read instructions that you got with a PIN(s).

• Local Access Number(s)
• If a card you purchased has the Local Access Number(s), see card's details to find a Local Access Number in specific area.

Placing a Call/Connection Quality

• How do I place a call
• To place a call you dial the Free Access Number, enter your "PIN" number, then you'll be prompted to enter the phone number you want to call. For more details see instructions for your phone card(s).

• Access Number(s)
• Read instructions that you got with a PIN(s) for a phone card(s) you purchased to find an Access Number(s). If a card you purchased has the Local Access Number(s), see card's details to find a Local Access Number in specific area.

• Can I call from a cell phone?
• Yes. You can call from a cell phone and from any touch-tone phone.

• Calling to a cell phone
• Check the cell phone rates if you are going to call to cell phone destination. For most countries a cell phone rate is higher than a land line rate. To find cell phone rates select a "Country-Cellular". If you cannot find cell phone rate call Customer Service for assistance.

• Calling from a payphone
• If you place a call from a payphone surcharges will apply. See card's details for exact amount for specific card.

• Calling from Alaska/Hawaii/Dominican Republic/US Virgin Islands/Canada
• Please select an appropriate option from a scroll bar "From-Country", and see details for a phone card to find an Access Number you need.

• Connectivity & Connection quality
• Please call Card's Customer Service you purchased. Please have your PIN ready. You can find Card's Customer Service numbers in the PIN letter.

Charges & Minutes on Card

• Are there any extra charges for a phone card?
• There are no any extra or hidden charges for a phone card. See details for a phone card(s) you want to buy.

• Maintenance fee
• This is the fee to maintain services for some cards. You can request Call History records from Card's Customer Service: Calling Dates, From-To, Durations, Charges. The maintenance fee will be taken from your card every one or two weeks/months (depends from the card) since you made a first call and as long as there are still minutes available on your card or until the end of validation period, which ever comes first.

• Rounding
• Rounding is the way your last call minute will be rounded up.
  Samples:
  -Your call time is 16 minutes and 50 seconds:
  if rounding is 1 min, your call time will be rounded up to 17 minutes
  if rounding is 3 min, your call time will be rounded up to 18 minutes
  

• Taxes
• Taxes may apply for some cards. See card's details for information about specific card.

• Payphone charges
• If you place a call from a payphone surcharges will apply. See card's details for exact amount for specific card.

• How can I check the minutes/balance on my card?
• You'll be informed how many minutes you have after a destination number will be entered. With some cards you'll be notified about your balance after a PIN will be entered.

• How many minutes on my card?
• Our phone cards are dollars/cents based. The minutes' amount depends on destination you call, because different countries have different rates.

Moncton.Net & MonctonNet.Pushline Disclaimer

www.Moncton.net and www.MonctonNet.Pushline.com (cumulatively, Monctonnet.pushline.com) shall not be held responsible for any loss incurred by customers as the use of products that it carries. The quality of the prepaid cards that Monctonnet.pushline.com carries are sole responsibility of their manufacturer. Monctonnet.pushline.com shall not entertain any complaints regarding the quality or misinformation of products that it carries. However, Monctonnet.pushline.com shall assist customers in getting Customer Service number for appropriate manufacturer. The images of the products belongs to their manufacturers and Monctonnet.pushline.com only uses them as sample images. The calling rates are based on the posters that Monctonnet.pushline.com received from our manufacturers. These rates are subject to change without notice. Monctonnet.pushline.com always tries to keep the latest rates as much as possible. However, if there is any case of discrepancy in rates, Monctonnet.pushline.com shall not be held responsible. The information and services included in or available through the Service may include inaccuracies or typographical errors. Changes are periodically added to the information herein. You specifically agree that Monctonnet.pushline.com shall not be responsible for unauthorized access of your user account

PIN numbers for the purchased calling cards will be shown as soon as the credit card transaction is successful. A copy of the receipt is emailed to the address provided within a few seconds. In case of any unforeseen technical errors during transaction, please inform us. It is the responsibility of the customer to provide us with correct email address. Monctonnet.pushline.com shall not be held responsible for any mistaken delivery produced by customer's false information. Monctonnet.pushline.com also shall not be held responsible for unauthorized use of PIN number; stolen or otherwise.

All questions and problems should be resolved through the Customer Service. Rates and fees are subject to change in accordance with legal requirements without notice. Federal, state, and local taxes may apply. Services provided are subject to terms and conditions of federal and state tariffs. Application of surcharges and fees has the effect of reducing total minutes on the card. The card has no cash value and is non-refundable. Be sure to safeguard your card at all times.

All sales and legal issues are governed by calling cards provider Masterbell