Moncton Forum

sg71272 wrote:

i was told by an aliant rep that they could refuse to take me back as a customer

yes they can make that judgement but on my part they keep sending me things to return

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Do Not Fear What You Can't See

good luck sounds like you could use some

NBGUY-41 wrote:

sass wrote:

Well the promotion changes.  When I signed up for it i recieved free long distance within Canada a year.

well thats what i dont get

leave it the way its is for everyone at that time

as i see it they have people with basically the same problems going to another provider so they keep changing the promotion to et the people back

 

The reason they change the promotion could be one of two reasons. Costs..or two the current promotion isn't bringing enough ppl in

sg71272 wrote:

good luck sounds like you could use some

good luck 

whats that

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Do Not Fear What You Can't See

sass wrote:

NBGUY-41 wrote:

sass wrote:

Well the promotion changes.  When I signed up for it i recieved free long distance within Canada a year.

well thats what i dont get

leave it the way its is for everyone at that time

as i see it they have people with basically the same problems going to another provider so they keep changing the promotion to et the people back

 

The reason they change the promotion could be one of two reasons. Costs..or two the current promotion isn't bringing enough ppl in

i understand that every company has to have promotions. and that might be some of the reasons people are complaining about their bills  one person talks to another and another and so on and everyone might have a different bill for the sam product  just keep it the same for all that might elimenate some of the head aches

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Do Not Fear What You Can't See

Any way thats enough of the debate for me for awhile  gotta get some things done

all i can say about joining rogers is SHOP around you might be surprised

of course that is my oppinion

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Do Not Fear What You Can't See

A few months ago my ex wife called and said she couldn't get on the internet. There were two computers networked together and neither one would connect to the internet. I went over and checked it out. After finding nothing wrong on the computers end I called rogers. After a one hour wait I finally got to talk to someone. They checked out the account and said it was shut down due to a virus on her end. So I said it was nice of them to let her know that they were disconnecting her internet. He said they emailed her primary acount. Like she could get her email with it cut off. He then said he could not reconnect her service until I talked to security, so he transfered me over to them. 45 minutes of waiting I got to talk to someone else.I ended up having to reformat the computer before she got reconnected.
My beef with this is them disconnecting without letting her know there was a problem and the long wait for customer service. Also the security guys talk down to you like it is your falt that the virus is there.

Worsers. Security must be located in a different building far far away from a Tim Horton's. The regular help crew is usually very fast. If ever somebody cuts off your internet they should call you or at least leave a voicemail.

Alliant should also do this for their customers when the internet is down so we will know what is going on before we start tearing apart our hookups, etc, etc.

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Remember yesterday, respect tomorrow, live for today.

I will never, EVER do business with Rogers anything again.

The service is absolutely abhorrent.  And if you're a subscriber and you try to leave, they will pull every trick in the book to get money out of you.  Keep an eye on them.  They're out to rip anyone off that they can sneak it past.  I'm completely, totally convinced of this.

 

They tried to trick my daughter when she signed up for her rogers cell phone. The salesman said she had 5 meg free web surfing with the cell phone. She asked how much surfing she could do with that. The salesman said it would be hard to go over with average useage. She aked if they would let her know if she was close to the limit. He said they would. She was talking about the 5 meg limit on her internet. He was talking about the $600 limit on her account. Her first bill was over $400. She went back and talked to the manager and he did take the charge off, but the salesman shoud have made it clear that 5 megs is not very much and it is very easy to go over.

I have heard of a few questionable incidences. Usually if a person confronts them they have a fair chance of an adjustment but this is a world of pay and go. Most people are so much in a hurry to go that they pay without stopping to look at the charges. They just pay and move on.

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Remember yesterday, respect tomorrow, live for today.

sparky wrote:

They tried to trick my daughter when she signed up for her rogers cell phone. The salesman said she had 5 meg free web surfing with the cell phone. She asked how much surfing she could do with that. The salesman said it would be hard to go over with average useage. She aked if they would let her know if she was close to the limit. He said they would. She was talking about the 5 meg limit on her internet. He was talking about the $600 limit on her account. Her first bill was over $400. She went back and talked to the manager and he did take the charge off, but the salesman shoud have made it clear that 5 megs is not very much and it is very easy to go over.

Did they mean 5 megs of website space?.......Or some kind of E-mail account?

Still, even those are both small.

5 megs of surfing would last me a minute I thing but I might be wrong. It might be 55 or 65 seconds.

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Remember yesterday, respect tomorrow, live for today.

NBGUY-41 wrote:

thats what i thought about my home phone too they told me if i signed up it would only cost me 6 $ for the promotion then after that month it would only be 21.99 plus taxes a month well  when i got my first bill it was 36$ WTF i  think i am about done with them

that is because they do not tell you have to rent the phone modem from them in order to get the service

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stupidity governs the world

sparky wrote:

A few months ago my ex wife called and said she couldn't get on the internet. There were two computers networked together and neither one would connect to the internet. I went over and checked it out. After finding nothing wrong on the computers end I called rogers. After a one hour wait I finally got to talk to someone. They checked out the account and said it was shut down due to a virus on her end. So I said it was nice of them to let her know that they were disconnecting her internet. He said they emailed her primary acount. Like she could get her email with it cut off. He then said he could not reconnect her service until I talked to security, so he transfered me over to them. 45 minutes of waiting I got to talk to someone else.I ended up having to reformat the computer before she got reconnected.
My beef with this is them disconnecting without letting her know there was a problem and the long wait for customer service. Also the security guys talk down to you like it is your falt that the virus is there.

the real phoney thing there is how do they know the virus came from her ??? are they monitering her account  for some reason

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stupidity governs the world

It was messing up their network somehow.